Refund Policies
Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.
Boston Gold Kings
REFUND POLICY: All registration fees are non-refundable. Registering for a team is a commitment to participate in the full season. In some cases, we may need to delay the start of the league, pause the league, or end a league early. This may be due to Federal or State orders, mandates, or advisories, regarding COVID-19, pandemics, epidemics, natural disasters, civil unrest, or any other reasoning, to include, but not limited to other such issues as, teams not committing, facilities scheduling conflicts, referees and scorekeeper conflicts, internal conflicts, software issues, and myriad other reasons. We reserve the right to delay league starts and will incorporate all planned games into the revised schedule to the best of our ability. These stipulations, and other similar stipulations, are not grounds for a refund. Players or their team decision not to participate in a league that they have registered for is not grounds for a refund. If players or teams choose not to participate after they have registered and before the season starts, they may contact us to make arrangements at info@powerplayhockey.com. In the case of excessive cancellations of games due to situations outside of PPHL or the rinks control, whether it be weather, natural disaster, pandemic or epidemic, or any other circumstances causing a reduction in the number of games played, there will be no refund or credit for games not played. PPHL reserves the right to host games on days other than a normal day of regular season play, and at alternate times and locations from those originally designated if necessary. No refunds shall be provided under these circumstances. Should a league be cancelled entirely, players always have the option to transfer to another league or hold a credit to be used for a future season. Refunds will only be processed in the event that PPHL staff has to cancel a league or activity, and no alternate leagues for that sport are available. If an unforeseen circumstance should occur and we have to cancel a league, we will offer options, including a refund, to anyone directly affected by the cancellation. Refunds are processed on the last day of the month in which a player requests a refund. All refunds must be requested in writing and will incur a processing fee.
Holyoke Papermen
REFUND POLICY: All registration fees are non-refundable. Registering for a team is a commitment to participate in the full season. In some cases, we may need to delay the start of the league, pause the league, or end a league early. This may be due to Federal or State orders, mandates, or advisories, regarding COVID-19, pandemics, epidemics, natural disasters, civil unrest, or any other reasoning, to include, but not limited to other such issues as, teams not committing, facilities scheduling conflicts, referees and scorekeeper conflicts, internal conflicts, software issues, and myriad other reasons. We reserve the right to delay league starts and will incorporate all planned games into the revised schedule to the best of our ability. These stipulations, and other similar stipulations, are not grounds for a refund. Players or their team decision not to participate in a league that they have registered for is not grounds for a refund. If players or teams choose not to participate after they have registered and before the season starts, they may contact us to make arrangements at info@powerplayhockey.com. In the case of excessive cancellations of games due to situations outside of PPHL or the rinks control, whether it be weather, natural disaster, pandemic or epidemic, or any other circumstances causing a reduction in the number of games played, there will be no refund or credit for games not played. PPHL reserves the right to host games on days other than a normal day of regular season play, and at alternate times and locations from those originally designated if necessary. No refunds shall be provided under these circumstances. Should a league be cancelled entirely, players always have the option to transfer to another league or hold a credit to be used for a future season. Refunds will only be processed in the event that PPHL staff has to cancel a league or activity, and no alternate leagues for that sport are available. If an unforeseen circumstance should occur and we have to cancel a league, we will offer options, including a refund, to anyone directly affected by the cancellation. Refunds are processed on the last day of the month in which a player requests a refund. All refunds must be requested in writing and will incur a processing fee.
Salem Sasquatch
REFUND POLICY: All registration fees are non-refundable. Registering for a team is a commitment to participate in the full season. In some cases, we may need to delay the start of the league, pause the league, or end a league early. This may be due to Federal or State orders, mandates, or advisories, regarding COVID-19, pandemics, epidemics, natural disasters, civil unrest, or any other reasoning, to include, but not limited to other such issues as, teams not committing, facilities scheduling conflicts, referees and scorekeeper conflicts, internal conflicts, software issues, and myriad other reasons. We reserve the right to delay league starts and will incorporate all planned games into the revised schedule to the best of our ability. These stipulations, and other similar stipulations, are not grounds for a refund. Players or their team decision not to participate in a league that they have registered for is not grounds for a refund. If players or teams choose not to participate after they have registered and before the season starts, they may contact us to make arrangements at info@powerplayhockey.com. In the case of excessive cancellations of games due to situations outside of PPHL or the rinks control, whether it be weather, natural disaster, pandemic or epidemic, or any other circumstances causing a reduction in the number of games played, there will be no refund or credit for games not played. PPHL reserves the right to host games on days other than a normal day of regular season play, and at alternate times and locations from those originally designated if necessary. No refunds shall be provided under these circumstances. Should a league be cancelled entirely, players always have the option to transfer to another league or hold a credit to be used for a future season. Refunds will only be processed in the event that PPHL staff has to cancel a league or activity, and no alternate leagues for that sport are available. If an unforeseen circumstance should occur and we have to cancel a league, we will offer options, including a refund, to anyone directly affected by the cancellation. Refunds are processed on the last day of the month in which a player requests a refund. All refunds must be requested in writing and will incur a processing fee.
Norfolk Mallards
REFUND POLICY: All registration fees are non-refundable. Registering for a team is a commitment to participate in the full season. In some cases, we may need to delay the start of the league, pause the league, or end a league early. This may be due to Federal or State orders, mandates, or advisories, regarding COVID-19, pandemics, epidemics, natural disasters, civil unrest, or any other reasoning, to include, but not limited to other such issues as, teams not committing, facilities scheduling conflicts, referees and scorekeeper conflicts, internal conflicts, software issues, and myriad other reasons. We reserve the right to delay league starts and will incorporate all planned games into the revised schedule to the best of our ability. These stipulations, and other similar stipulations, are not grounds for a refund. Players or their team decision not to participate in a league that they have registered for is not grounds for a refund. If players or teams choose not to participate after they have registered and before the season starts, they may contact us to make arrangements at info@powerplayhockey.com. In the case of excessive cancellations of games due to situations outside of PPHL or the rinks control, whether it be weather, natural disaster, pandemic or epidemic, or any other circumstances causing a reduction in the number of games played, there will be no refund or credit for games not played. PPHL reserves the right to host games on days other than a normal day of regular season play, and at alternate times and locations from those originally designated if necessary. No refunds shall be provided under these circumstances. Should a league be cancelled entirely, players always have the option to transfer to another league or hold a credit to be used for a future season. Refunds will only be processed in the event that PPHL staff has to cancel a league or activity, and no alternate leagues for that sport are available. If an unforeseen circumstance should occur and we have to cancel a league, we will offer options, including a refund, to anyone directly affected by the cancellation. Refunds are processed on the last day of the month in which a player requests a refund. All refunds must be requested in writing and will incur a processing fee.
PPSHL
REFUND POLICY: All registration fees are non-refundable. Registering for a team is a commitment to participate in the full season. In some cases, we may need to delay the start of the league, pause the league, or end a league early. This may be due to Federal or State orders, mandates, or advisories, regarding COVID-19, pandemics, epidemics, natural disasters, civil unrest, or any other reasoning, to include, but not limited to other such issues as, teams not committing, facilities scheduling conflicts, referees and scorekeeper conflicts, internal conflicts, software issues, and myriad other reasons. We reserve the right to delay league starts and will incorporate all planned games into the revised schedule to the best of our ability. These stipulations, and other similar stipulations, are not grounds for a refund. Players or their team decision not to participate in a league that they have registered for is not grounds for a refund. If players or teams choose not to participate after they have registered and before the season starts, they may contact us to make arrangements at info@powerplayhockey.com. In the case of excessive cancellations of games due to situations outside of PPHL or the rinks control, whether it be weather, natural disaster, pandemic or epidemic, or any other circumstances causing a reduction in the number of games played, there will be no refund or credit for games not played. PPHL reserves the right to host games on days other than a normal day of regular season play, and at alternate times and locations from those originally designated if necessary. No refunds shall be provided under these circumstances. Should a league be cancelled entirely, players always have the option to transfer to another league or hold a credit to be used for a future season. Refunds will only be processed in the event that PPHL staff has to cancel a league or activity, and no alternate leagues for that sport are available. If an unforeseen circumstance should occur and we have to cancel a league, we will offer options, including a refund, to anyone directly affected by the cancellation. Refunds are processed on the last day of the month in which a player requests a refund. All refunds must be requested in writing and will incur a processing fee. Any questions or concerns with any of the above should be address with PPHL at info@powerplayhockey.com.